Refund Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. It must be unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at contact@avoriell.com. Returns should be sent to the following address:

Onsala Vassväg 20
439 37 Onsala
Sweden

If your return is approved, we will provide instructions on how and where to send your package. Please note that items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at contact@avoriell.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom made or personalized products
• Personal care items (such as beauty products)
• Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before requesting a return.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to receive a different item is to return the original item. Once your return has been accepted, you can place a new order for the desired product.

European Union 14 Day Cooling Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

To qualify, the item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. Proof of purchase is also required.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@avoriell.com.